Shipping, warranty and returns.
Printers ship crated and insured to your door. In the US the import is ours to clear: no broker calls you, nothing to pay on arrival.
How your order arrives
- Preparation: 3–5 working days once payment clears
- Transit: 2–4 weeks from dispatch
- Printers ship crated and insured to your business address
- US: delivered duties paid, with freight, clearance and duty in the price
- Ink, film and powder ship by ground parcel where the carrier allows it
- Other countries: delivery and expected local charges quoted before you order
Someone should be there to receive a printer: it arrives on a pallet and needs a forklift, a pallet jack or two people to move. Check the crate before signing and note any visible damage on the delivery receipt.
What is covered
- 12 months on the machine, from delivery
- Replacement parts supplied free for manufacturing and component failure
- Printheads, wipers, capping stations and dampers are wearing parts and are not covered.
- Remote technical support by video for as long as you own the machine
Cover is for manufacturing and component failure. It does not cover clogged or damaged heads from ink left to settle, third-party ink, incorrect voltage, liquid spills or servicing by anyone we have not authorised. To open a claim, email sales@printohaus.com with your order number, a nozzle check and a short video of the fault.
Returns and damage in transit
- Report a printer that arrives damaged or faulty within 14 days of delivery, and we repair or replace it
- Damage in transit is on us
- Printers are prepared to your order and are not returnable because plans changed
- Opened ink, powder and film cannot be returned; unopened supplies can, within 30 days
Contact us before sending anything back. The full terms of your sale are on your proforma invoice and in our Terms of Service.